Refund policy
At Tidy Arc, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, we are happy to assist you with a return or refund request under the conditions below.
Return Window
You may request a return within 30 days after receiving your order.
To be eligible for a return, your item must be:
* Unused and in its original condition
* In the original packaging
* Free from damage caused by misuse
Items that do not meet these conditions may not be accepted.
Return Process
To request a return, please contact us at:
siateechen@hotmail.com
Please include:
* Your order number
* Product name
* Reason for return
* Photos (if the item is damaged or defective)
Our team will review your request and provide further instructions.
Return Shipping
Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
We recommend using a trackable shipping service when returning your item.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval status of your refund.
If approved, your refund will be processed to your original payment method within 5-10 business days.
Please note that processing times may vary depending on your payment provider.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
We will provide a solution, including a replacement or refund when applicable.
Order Cancellation
Orders can be cancelled within 24 hours after purchase.
After this period, your order may have entered processing or shipping and cannot be cancelled.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
siateechen@hotmail.com
Email: